Refund policy

Last updated: October 14, 2025

At Flawlessskin by Rockel, we take pride in creating high-quality, handcrafted skincare products made with natural ingredients. Due to the personal and hygienic nature of our products, all sales are final. Please review our policy below before placing an order.

All Sales Are Final

We do not accept returns, exchanges, or refunds once an order has been placed. This policy ensures the safety, quality, and freshness of our handcrafted skincare items.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:

  • Your order number

  • A photo of the damaged or incorrect item

  • Your name and contact information

Once reviewed, we may issue a replacement or store credit at our discretion.

Cancellations

If you need to cancel your order, please email us within 24 hours of placing it. After this period, your order may already be in processing and cannot be canceled.

Lost or Stolen Packages

Once your package has been shipped and marked as “Delivered” by the carrier, we are not responsible for lost or stolen packages. Please contact your local post office for assistance.

Contact Information

For questions or concerns about your order, please contact us at:
📧 flawlessskinbyrockel@gmail.com