Terms of service

Last updated: October 14, 2025

Welcome to Flawlessskin by Rockel. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our site or making a purchase.

1. General Information

This website is operated by Flawlessskin by Rockel. Throughout the site, the terms “we”, “us”, and “our” refer to Flawlessskin by Rockel.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including additional terms, conditions, and policies referenced herein.

2. Products and Use

Our products are handcrafted using natural ingredients. Individual results may vary depending on skin type and condition.
Please read ingredient lists carefully before use to avoid allergic reactions. Flawlessskin by Rockel is not responsible for any reactions or sensitivities that may occur. If irritation develops, discontinue use immediately.

3. Online Store Terms

  • You may not use our products for any illegal or unauthorized purpose.

  • Prices and product availability are subject to change without notice.

  • We reserve the right to limit sales of our products to any person, region, or jurisdiction.

4. Payment and Billing

We accept major payment methods as indicated at checkout. You agree to provide current, complete, and accurate purchase and account information for all purchases made through our site.

5. Shipping and Delivery

All orders are processed and shipped within the stated time frame listed at checkout.
Shipping times may vary depending on your location. Flawlessskin by Rockel is not responsible for lost, delayed, or damaged packages once they are shipped.

6. Returns and Refunds

Due to the nature of our products, all sales are final. We do not accept returns or exchanges for hygiene and safety reasons.
If your item arrives damaged or incorrect, please contact us at flawlessskinbyrockel@gmail.com within 7 days of delivery for assistance.

7. Accuracy of Information

We strive to ensure all product descriptions, prices, and images are accurate. However, we do not warrant that the site’s content is always error-free, complete, or current.

8. Intellectual Property

All content on this site — including logos, product names, descriptions, and images — is the property of Flawlessskin by Rockel and may not be reproduced without permission.

9. Limitation of Liability

Flawlessskin by Rockel shall not be held liable for any indirect, incidental, or consequential damages arising from product use, misuse, or inability to use our services.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Ontario, Canada.

11. Contact Information

Questions about the Terms of Service should be sent to:
📧 flawlessskinbyrockel@gmail.com