Shipping policy
Last updated: October 14, 2025
Thank you for shopping with Flawlessskin by Rockel! Each product is handcrafted with care to ensure the highest quality. Please review our shipping policy below before placing your order.
Processing Time
All orders are processed within 3–7 business days after payment is received.
Please note: Processing time does not include weekends or holidays.
During sales, restocks, or new product launches, processing times may be slightly longer.
Shipping Rates & Delivery Estimates
Shipping rates are calculated at checkout based on your location and order weight.
Delivery times depend on the carrier and your location:
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Canada: 3–10 business days
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United States: 5–14 business days
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International: 10–21 business days
Once your order ships, you’ll receive a confirmation email with tracking information (if available).
Shipping Delays
We are not responsible for delays caused by the shipping carrier, weather conditions, or incorrect addresses provided at checkout.
Order Issues
If your order arrives damaged, incorrect, or missing an item, please contact us within 7 days of delivery at flawlessskinbyrockel@gmail.com with your order number and a photo of the issue.
Wrong Address Disclaimer
It is the buyer’s responsibility to ensure that the shipping address entered at checkout is correct. If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for the cost of reshipping.
Lost or Stolen Packages
Once your order has been shipped and marked as delivered by the carrier, Flawlessskin by Rockel is not responsible for lost or stolen packages. Please contact your local post office for assistance.
International Shipping
We currently ship within Canada, the U.S., and select international destinations.
Buyers are responsible for any customs fees, taxes, or import duties that may apply.
Contact Us
If you have any questions about your order or shipping, please reach out to us at:
📧 flawlessskinbyrockel@gmail.com